Returns, Refunds, and Replacements
We want you to be fully satisfied with your purchase. If, for any reason, you are not happy with our product please contact us immediately.
• Damaged or Defective Items: Any claims for damaged, or defective items must be submitted within 30 days of receiving the product. Please contact our customer service team with a photograph of the issue and a brief explanation. We will review the issue and notify you of the approval or rejection of a replacement or refund.
• If your claim is approved and you request a replacement, we will ship a new order to you within 3 business days.
• If you request a refund, a credit will be applied to your original payment method within a few business days.
• Packages Lost in Transit: For packages lost in transit, claims must be submitted no later than 30 days after the estimated delivery date.
• Refund/Replacement Exemptions:
• Wrong Address: If an incorrect or insufficient address is provided, the shipment will be returned to our facility, and you will be responsible for reshipment costs after confirming the updated address.
• Unclaimed Shipments: Shipments that go unclaimed and are returned will incur a reshipment cost.
• Buyer’s Remorse: We do not accept returns or offer refunds for buyer’s remorse.
